Privacy Policy

GotoExperts AI ("we", "us", "our") provides AI-powered product and engineering services, including tools such as Relay. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information we collect

We collect information in the following ways:

• Account & contact information you provide directly, such as your name, email, company, and phone number.
• Conversation data processed through our products (e.g. WhatsApp messages relayed through Relay) for the purpose of generating AI replies and extracting profile information you've configured.
• Usage data, such as pages visited, features used, and log data, collected automatically to help us operate and improve our services.
• Communications you send us directly, e.g. via our contact form or email.

2. How we use information

We use collected information to:

• Operate, maintain, and improve our products and services.
• Generate AI-assisted replies and extract customer data points on behalf of the business using our platform.
• Respond to inquiries and provide customer support.
• Monitor and analyze usage trends to improve product performance and reliability.
• Comply with legal obligations.

3. Third-party services

We rely on trusted third-party providers to deliver our services, including Google Gemini (for AI-generated replies), Meta's WhatsApp Cloud API (for messaging), and MongoDB Atlas (for data storage). These providers process data only as necessary to provide their respective services and are bound by their own privacy and security commitments.

4. Data retention

We retain conversation and profile data for as long as necessary to provide the service to the business account holder, or until deletion is requested. Businesses using our platform are responsible for managing the retention of their own customers' data in accordance with applicable law.

5. Data security

We use industry-standard measures — including encrypted storage of access tokens and secure transport (HTTPS/TLS) — to protect information from unauthorized access, alteration, or disclosure. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your rights

Depending on your jurisdiction, you may have rights to access, correct, or delete personal information we hold about you. To exercise these rights, contact us using the details below.

7. Children's privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

8. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

9. Contact us

If you have questions about this Privacy Policy, please reach out at [email protected].